Frequently Asked Questions / Eastern Grey Limited Co

- Do You Ship Internationally?

  • Yes we ship to Canada and Europe! However due to the wide range of sizes our items come in we have to generate a custom shipping quote for each order. Please contact us here to initiate an international order.

-Do You Offer Custom or Personalized Versions of Your Products?

  • Absolutely. Any item on our store can be made to your specifications. In addition we specialize in completely custom designs and builds. Click here to talk to one of our artisans.

-The Item I Want Is Sold Out, Now What?!

  • Hold on, we can help! Everything offered is handmade so inevitably we fall behind or do not keep a large supply of all items. If you leave us your email address and the item you would like, we will be more then happy to get one made for you as quickly as possible.

-How Do You Ship?

  • We most commonly use UPS or USPS to ship our items.

-How Long Before You Ship My Item?

  • We try and get every order shipped out within two business days. However some items are made to order and we will notify you by email when they are completed and ready to ship.
- I Saw An Item At Your Show and/or on Facebook That Is Not On Your Website.
  • We make quite a few things that never arrive on our official website. If you have seen something that caught your eye please message us here or on our Facebook page to inquire about that item.

- I Emailed You 5 Minutes Ago and Haven't Received A Reply!

  • We do our best to respond to everyone as quickly as possible, however most days we are in our respective shops working from 8am-5pm est. We promise to get back to you as quickly as possible. 

-Are Knots and Different Color Woodgrains Normal?

  • Indeed they are. Wood is a natural product and will have all sorts of unique characteristics. We make sure to fill and harden any knot or natural characteristic in our pieces to preserve the natural beauty and ensure the items structural longevity.

-I Read All The FAQs, What Do I Get?

  • Congratulations! Send us a message and include the phrase "I'm an Eastern Grey Fan!", we'll add you to our secret fan club that gets first dibs on promotions and exclusive offers!